Privacy Policy

1.What we collect

Account details: your name, email address, phone number and password (stored only in scrambled form; we cannot read it).

Delivery details: your address, map link and notes for the driver.

Plan details: the plan you chose, your delivery days, the meals you pick and skip, and your order and payment history.

Health and diet details you choose to give us: allergies, dietary requirements, body type and goals. We use these only to prepare and label your food safely.

Messages you send us and feedback or ratings you leave on dishes.

Card details are entered on Stripe’s secure form and held by Stripe. Your card number never reaches our systems.

2.How we use it

To prepare, label and deliver your meals; to take payments and renewals; to keep allergens out of your food; to send you notices about your plan (order confirmations, skipped days, renewals); and to answer you when you contact us.

If you opt in, to send you offers and news. You can unsubscribe from any email or in your account.

3.Who sees it

Our kitchen, packing and delivery staff see what they need for your order: your name, meals, allergies and dietary notes, address and phone number.

We use trusted service providers for payments, hosting, email and WhatsApp messages. They process your data only to provide their service to us.

Some of these providers store data outside the UAE. We choose providers that protect data to recognised international standards.

We do not sell your personal data, and we do not share it for other companies’ advertising.

4.Cookies

We use one essential cookie to keep you signed in, and your browser remembers your language and light/dark choice. We do not use advertising or tracking cookies.

5.How long we keep it

We keep your account while you have it. Order and payment records are kept for as long as UAE tax and accounting law requires. Contact us if you want your account closed.

6.Your choices and rights

You can see and correct most of your details in your account. You can ask us for a copy of your data, to correct it, or to delete it, and you can withdraw your consent to marketing at any time. Some records (such as invoices) must be kept by law.

To make a request, message us on WhatsApp at +971 55 367 5551. We may need to confirm it is you.

7.Security

Your data is sent over encrypted connections, passwords are stored scrambled, and staff access is limited to what each role needs.

8.Changes

If we change this policy we will update the date below, and tell you if the change is significant.