Terms of Service

1.Who we are

Healthy Choice prepares and delivers meal plans in the United Arab Emirates. You can reach us on WhatsApp at +971 55 367 5551.

By creating an account or ordering a plan you agree to these terms. If you do not agree, please do not order.

2.Your plan

A plan is a number of deliveries, on the delivery days shown at checkout, with the number of meals a day you chose. The price you see at checkout is the full price for the term and includes 5% UAE VAT.

Calorie ranges and nutrition figures are estimates based on our recipes. Portions are prepared by hand and can vary slightly.

3.Payment

You pay for the first term when you order. Card payments are processed by Stripe; we never see or store your full card number.

Your plan starts on the start date you chose, provided payment has been confirmed.

4.Automatic renewal

Plans bought on this website renew automatically at the end of each term, for the same plan at the price shown at checkout, charged to the card you paid with. The renewal is charged on the last delivery day of the current term, so the next term follows on without a gap.

You can turn auto-renew off at any time from your account, before the renewal date. Your current term continues to its end and you are not charged again. You can turn it back on the same way.

If a renewal payment fails, Stripe will retry it. If it still cannot be collected, no further deliveries are scheduled after the paid term until payment is made.

If our prices change, we will tell you before the new price is charged.

5.Changes, skipping and pausing

Changes to a delivery — choosing meals, skipping the day, pausing, or changing the address — must be made before its cutoff: 24 hours before the start of the delivery day (midnight, UAE time). After the cutoff the food has been bought and the delivery is locked.

A skipped day is not lost: one delivery is added at the end of your plan in its place, on your next delivery day after the plan’s last delivery, and the plan’s end and renewal date move with it. Undoing the skip before its cutoff removes the added day again.

A pause moves the paused deliveries to after the date you come back, so they are not lost. A pause can be set up to 180 days ahead.

6.Cancellation and refunds

To stop your plan, turn off auto-renew in your account; your plan ends after its last paid delivery. To cancel deliveries within a paid term, contact us on WhatsApp.

Deliveries that have passed their cutoff cannot be refunded, because the food for them has been bought and prepared.

If a delivery arrives wrong, damaged or not at all, tell us on WhatsApp the same day and we will put it right.

7.Delivery

We deliver to the areas listed on our Delivery page. Please give an accurate address and a phone number we can reach, and make sure someone can receive the delivery or that it can be left safely.

Delivery times are estimates. Meals are perishable: refrigerate them on arrival and eat them by the date on the label.

8.Allergies and dietary needs

Tell us about allergies and dietary requirements in your account or at checkout. We will not knowingly give you a dish containing an allergen you have told us about.

Our kitchen handles common allergens, including nuts, gluten, dairy, eggs, fish, shellfish and sesame. We cannot guarantee that any dish is free from traces. If you have a severe allergy, please speak to us before ordering.

Our plans are not medical advice. If you have a medical condition, are pregnant, or follow a diet set by a doctor, please check with them first.

9.Your account

Keep your password private; you are responsible for orders placed from your account. Tell us straight away if you think someone else has used it.

10.Our responsibility

We prepare every meal with care and to UAE food-safety standards. Nothing in these terms limits rights you have under UAE consumer protection law. Otherwise, our liability for any order is limited to the amount you paid for it.

11.Changes to these terms

We may update these terms. The version on this page applies to orders and renewals from the date shown below. If a change materially affects a plan you already have, we will tell you before it applies.

12.Law

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. If the English and Arabic versions differ, the English version applies.